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VEYRA / Customer care

Shipping policy

Here is how your order travels from our shelves to your door.

Where we deliver

We deliver to [countries we deliver to]. All available delivery options and prices for your address are shown at checkout before you pay.

Processing time

Orders are prepared and handed to the carrier within [1–3 business days] of you placing them, not counting weekends and public holidays.

Delivery time

Delivery usually takes [2–5 business days] from dispatch, depending on where you live. The expected delivery time is shown at checkout when you order.

Shipping costs

Shipping costs depend on the delivery option you choose and are shown clearly at Shopify checkout before you complete your order. There are no hidden fees added later.

Tracking

When your order is dispatched, you receive a confirmation with a tracking link so you can follow your parcel to your door.

Duties and taxes

Prices are shown in Danish kroner and include VAT. If you order from outside the EU, local import duties or taxes may apply and are your responsibility.

Damaged or lost parcels

If your parcel arrives damaged or does not turn up, contact us at [contact email] as soon as possible and we will sort it out with you.