Privacy policy

VEYRA (“we”, “us”) is the data controller for the personal data processed in connection with this webshop. You can reach us at [company name], [address], or by email at [contact email].

• Order information: your name, delivery address, email address, phone number and the details of what you ordered.
• Payment information: payments are handled by our payment provider through Shopify’s checkout. We never see or store your card number.
• Communication: the messages you send us when you contact customer care or start a return.
• Browsing information: how you use the webshop, collected through cookies and similar technologies.

• To process, pack and deliver your order, and to handle returns and refunds.
• To provide customer service and answer your questions.
• To meet our legal obligations, such as accounting and consumer protection rules.
• To send you marketing, only if you have asked for it. You can unsubscribe at any time.
• To improve the webshop, based on anonymised or aggregated statistics.

We only share what is needed to run the shop:

• Shopify, the platform that powers the webshop and checkout.
• Our payment provider, to take payment and handle refunds.
• Shipping carriers, to deliver your parcel.
• Authorities, where the law requires it.

We never sell your personal data.

The webshop uses cookies to remember what is in your bag, to make checkout work, and to understand how the site is used. You can control or delete cookies in your browser settings at any time.

We keep order information for as long as necessary to handle your order, your statutory return rights and any warranty claims, and for as long as accounting rules require us to keep records. Marketing consent is kept until you withdraw it.

You have the right to access the personal data we hold about you, to have incorrect data corrected, to have data erased, to restrict or object to our processing, and to move your data to another provider. To use any of these rights, contact us at [contact email]. You also have the right to complain to your local data protection authority.

We may update this policy as the shop develops. The latest version is always available on this page.